Shoppers who want to compliment or complain to American Airlines can Call the company Business office at:
I spoke with Wanda this early morning about added baggage as well as nerostimulator implanted in my back. She was quite helpful, I am glad that I identified as and obtained the correct information.
My American Good friend bought tickets on my behalf but I have been given no information from you. I haven’t been given any “number†from you — how am I suppose to pick up my ticket at Narita airport?
We are also sorry that you just were not content with the complimentary voucher that we offered. Even so, the voucher was intended to convey goodwill and to make amends in some way with the inadequate service you described. It signifies an total we feel being fair and fair.
Hello American Airways, I don’t Feel it's healthy to carry it in: So I'd the worst encounter at any time, flying this time for the duration of my vacation to Big apple on 1169 flight DFW LGA 5/8/16. First of all, I had seat 22A or anything, and out of the blue I'm despatched all the way down to The underside of the plane to seat 30. I don’t know how many trips the airplane experienced accumulated, but I really have to explained which i could not do anything else but watch for the trip to finish to vomite (the smell was horrible) could not take in, or even snooze in any respect- And that i wasn't the sole just one suffering from that. Plus, I recognize that you experienced new schooling flight attendants on board, but was also the pilot?
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The weather conditions in Dallas from 11:00 am till very well following five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with temperature as The trail was immediate and not altered except for slight turbulence which caused altitude variations to prevent. The weather conditions in DC was clear and no rain. Weather predicted for Charleston WV did occur forty five minutes after the originally scheduled landing time ought to have occurred. It is my belief that American Airways could have and should have made available a lot more in the best way of logistical knowledge in Dallas for gate availability and contingency options when gates are blocked, much more help for delayed connecting flights to assist passengers and keep away from skipped flights, plus much more humanity and understanding for travellers stranded at nighttime in a considerable city without any info, assets, etcetera. We weren't available just about anything by Vanessa S. or even the gate staff. I did Visit the ticket counter in DC plus a Manager, Sandra did give our to start with and only apology and data on lodge shuttles in the airport and a discount voucher good at a variety of motels. By the way, our luggage which was checked wasn't accessible to us on Friday night time and we ended up presented a complimentary toiletry bag. Baggage staff were quite courteous as well as highlight of our client experience. Mainly because we could not get re-booked till the next day And that i could not reach Charleston WV as essential for business obligations, I rented a lodge room in DC along with a rental auto and drove myself to Charleston WV from Washington DC. the subsequent morning to be able to get there as needed. The results of my experience still left me emotion pretty unhappy in The shopper service offered at American Airways.
We are Repeated flyer prospects for over 30 years, and one of many points of interest for us to carry on with your services are the perks you provide to us and The nice service Now we have often experienced in a great number of visits with AA. On Jan 29 2015, I known as AA en Español to generate preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice lady Ana Maria helped me with each of the paper function And that i did pay for all the additional costs with my Metropolis Credit Card foe my spouse and myself and Ana Maria advised me that I will acquire confirmation on my e mail, and gave me in excess of the cellphone our two locator data. Well, currently when I identified as once again since we didn't get the knowledge on my e-mail, we have been knowledgeable to our surprise that only my husband had reservation and there was practically nothing on record for myself!
On the returning flight we checked in as well as personnel greeted us and seemed really Specialist. Needless to say till we go to the counter. The younger male was quite inexperienced. The agent close to him discussed that we put the wrong ticket on one of our address 8 luggage. They two gentlemen could not function it out and essentially instructed us everything was Okay.
just an email apologizing for that inconvenience due to the delayed flight might have been all I required from anyone within your functions.
Thank you for making contact with American Airways Customer Relations. This is an automatic acknowledgment, giving me an opportunity to share with you right away what is going on with your concept.
My vacation was a catastrophe and AA will presume duty for his or her abject failure to perform a elementary service of daily travel.
was in Haiti August 17th,went into the airport 11-30am and also the flight was to depart for your US at 1pm and was instructed I HAD Skipped MY FLIGHT.But was not presented any essentive to remain for the next day,and was forced to acquire A different tickert for August twenty third at my expence.I Nearly dropped my position thanks to tht,they offered my seat and place me at an predicted expencies of which I Need Being COMPANCERTATED FOR THE MONEY Misplaced,WAGES Misplaced.
The worst flight experience of my lifestyle was having my family of 16 on American Airways. Lost our luggage the two strategies. We will not be flying American all over again.